(HRCI Certified)

Are you listening to me? Did you hear what I said?

Successful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients.
How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.”  Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”

Learning Objectives:

  • Learn the "art of listening" to increase clarity
  • Determine best practices for responding to an organization's varied workforce
  • Accentuate positive communications skills
  • Repair ineffectual patterns of communication
  • Choosing works wisely to be better heard

Julie Ann is excellent in subtly getting her point across using a very interactive and participative presentation format. From start to finish, she will hold your attention and draw you in using creative forms of interaction that let everyone
participate in a very comfortable, non-threatening environment. I have attended her workshop on Communication, which was quite informative as well as entertaining. The group thoroughly enjoyed her tips on listening as well as her points on habits to keep and habits to improve upon for better listening skills. I would highly recommend this entertaining and thought-provoking program to any person, group or organization that is looking to enhance their communication skill set.

Mike Toney

VP Payhex HR Solutons, President, Pittsburgh Human Resources Association


Julie Ann Sullivan is known for her emphasis on attitude and accountability. Her clients appreciate her interactive programs that always include a good dose of humor. If you’re looking for a speaker that will engage, inspire and share valuable practical ideas to create more success, then Julie Ann Sullivan is the speaker for you.

Julie Ann Sullivan is the Founder of Learning Never Ends. She has a diverse educational background, which includes a BA in Psychology and an MBA in Accounting. Julie Ann’s continuous study of human behavior and 30 years in the financial industry, including her CPA designation, give her a unique expertise on business from the inside out.
Julie Ann is a professional member of the National Speakers Association, accomplished author and host of the Mere Mortals Unite and Businesses That Care podcasts, now streaming around the world.


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